Privacy Policy

At aoxinhvn, your privacy is not just respected – it’s protected. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our services, visit our website, or interact with us. By using aoxinhvn, you agree to the terms described in this policy.

1. Information We Collect

We collect various types of personal data to provide and improve our services:

a. Personally Identifiable Information:

  • Full Name

  • Email Address

  • Phone Number

  • Billing and Shipping Addresses

  • Payment Details (processed securely via third-party gateways)

b. Technical & Usage Information:

  • IP address and geolocation data

  • Browser type, device identifiers, and operating system

  • Browsing behavior (pages visited, time on site, clicks)

c. Transactional Data:

  • Order history

  • Communication records related to orders and customer service

d. Voluntary Information:

  • Feedback, reviews, and survey responses

  • Subscription preferences for newsletters or promotional content

2. How We Use Your Information

We process your data for the following legitimate purposes:

  • Order Fulfillment: Processing purchases, delivering products, and issuing invoices.

  • Customer Support: Responding to inquiries, complaints, and requests.

  • Marketing Communication: Sending offers, product updates, and newsletters (with opt-in consent).

  • Analytics & Performance: Improving website performance, measuring user behavior, and enhancing UX.

  • Security & Compliance: Preventing fraud, enforcing our Terms & Conditions, and complying with legal obligations.

3. Legal Basis for Processing

Depending on your region, our legal basis for collecting and processing your information includes:

  • Consent (opt-in for marketing)

  • Contractual necessity (order processing)

  • Legal obligations (tax, fraud prevention)

  • Legitimate interests (service improvement, personalization)

4. Data Sharing & Disclosure

Your data is only shared in limited circumstances:

  • With Service Providers: Shipping carriers, payment gateways, email service providers – solely to fulfill and support transactions.

  • Legal Authorities: Where required by law or in good faith to prevent fraud or enforce legal claims.

  • Business Transfers: In case of merger or acquisition, your data may be part of transferred assets with prior notification.

We never sell or rent your personal information to third parties for any reason.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember login status and preferences

  • Analyze traffic patterns and website usage

  • Serve personalized content and ads

You can manage cookie settings through your browser or opt-out using provided tools.

6. Data Retention

We retain your data:

  • As long as necessary to fulfill the purposes it was collected for

  • To comply with legal, accounting, or regulatory obligations

  • Until you request its deletion where applicable

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access: Request a copy of the data we hold about you

  • Correct: Update inaccurate or incomplete data

  • Delete: Request deletion of your data (with certain limitations)

  • Withdraw Consent: Opt out of marketing communications

  • Portability: Request data transfer in a machine-readable format

To exercise these rights, contact us via [email protected] or 0913209118.

8. Data Security

We implement multiple safeguards to protect your data, including:

  • SSL encryption for secure data transmission

  • Restricted data access and role-based controls

  • Secure third-party payment processing

However, no method of transmission over the Internet is 100% secure, so we encourage users to also protect their data.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors without verified parental consent.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. All updates will be posted on this page with a revised effective date. Your continued use of aoxinhvn constitutes acceptance of any changes.

12. Contact Us

If you have questions about this Privacy Policy, your data, or wish to file a complaint, please contact us:

We are dedicated to protecting your privacy and committed to transparency.