At aoxinhvn, we want you to be completely satisfied with your purchase. Because we specialize in t-shirts, we understand the importance of fit, comfort, and style. That’s why we offer a 7-day return and refund policy under specific conditions outlined below.
1. Eligibility for Return
You are eligible for a full refund within 7 days of receiving your order, provided that:
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The item is unused, unwashed, and in its original condition with all tags and packaging intact.
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You can present a valid order confirmation or receipt.
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The return request is made within 7 calendar days from the delivery date.
2. Non-Returnable Items
Due to hygiene and personal wear nature, we cannot accept returns for:
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T-shirts that have been worn, washed, or altered.
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Items returned after the 7-day window.
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Products damaged due to misuse or improper care by the customer.
3. Return Process
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Contact our support team at [email protected] or 0913209118 within 7 days of delivery.
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Clearly state your order number, reason for return, and attach photo evidence if the item is faulty or incorrect.
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After approval, you will be provided with the return address and next steps.
4. Refund Conditions
Refunds will be processed if:
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The return is approved and we have received the item in acceptable condition.
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A full refund (excluding original shipping fees) will be issued via the original payment method within 5–10 working days after inspection.
5. Faulty or Wrong Items
If the product is:
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Defective or damaged on arrival
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Wrong size, color, or design received
We will cover return shipping costs and send a replacement or full refund at no extra charge.
6. Exchange Policy
We currently do not offer exchanges due to size or style preferences. We recommend returning the item for a refund and placing a new order.
7. Late or Missing Refunds
If you haven’t received a refund after 10 working days:
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Check your bank account or contact your payment provider.
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If issues persist, please reach out to our support team at [email protected] or 0913209118.
We value your satisfaction and are here to ensure a hassle-free experience with aoxinhvn.